What is Koya?
Koya is a brand by House of Ekam focusing on curated apparel for women. House of Ekam is India's leading hand-crafted home decor & apparel brand. We have served more than 25,000 families in India and abroad over last 6 years.
What are the shipping charges?
We offer free shipping on all orders in India.
What mode of payment do you accept?
We accept all major debit cards, credit cards, UPI, net banking and mobile wallet options. Free COD available on orders upto Rs.5,000.
Are taxes included in the product price?
All our prices our inclusive of GST.
How do I know that my order has been confirmed?
You shall receive an order confirmation on your registered e-mail id & whatsapp number.
After I place my order, when does my purchase get shipped?
Your order will get tentatively dispatched as per timelines mentioned on the product page.
How can I check where is my shipment?
You will receive a whatsapp and e-mail with tracking details once the order is shipped.
Can I return or exchange my purchase?
We accept returns within 7 days of receipt of the product(s). We also offer free exchange for size-related issue in women’s clothing & kid’s clothing within 7 days of receipt of product(s) (For Indian orders).
Please refer to the detailed policy here.
Can I cancel my order?
You can cancel an order within 12 hours of the order being placed.
Do you offer international shipping?
We offer international shipping to USA & Canada.
Anything else?
Please whatsapp or email us at +91 90041 72117 or contact@koyaindia.com.